Privacy Policy

1. Introduction

At bitvoyago.com, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our flight booking services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this policy. You are encouraged to periodically review this policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: When you make a booking, we collect personally identifiable information such as your full name, date of birth, gender, email address, phone number, and passport or national ID details. This information is required by airlines and, in some cases, by government authorities such as the U.S. Department of Homeland Security's TSA Secure Flight program, which requires passenger name, date of birth, and gender to verify travelers against government watchlists.

Payment Data: For cryptocurrency payments, we collect your transaction hash and wallet address to verify payment. We do not store private keys or seed phrases. For any fiat payment methods, payment card details are processed by our PCI-compliant payment processors and are not stored on our servers.

Usage Data: We automatically collect certain information when you visit our platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how users interact with our platform and improve our services.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and confirm your flight bookings
• Send booking confirmations and itinerary details
• Transmit required passenger data to airlines and relevant authorities
• Process cryptocurrency and other payments
• Respond to customer service requests and support needs
• Send administrative information such as changes to our terms and policies
• Prevent fraudulent transactions and monitor against theft
• Improve our website and services through analytics

We will not sell, rent, or lease your personal information to third parties. We may share your data with airlines, airport authorities, and government agencies as required to fulfill your booking and comply with legal obligations.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for seven years to comply with financial and tax regulations.

You may request deletion of your personal data at any time by contacting us at privacy@bitvoyago.com. Please note that we may be unable to delete data that is required for legal compliance or that is necessary to complete a pending transaction.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your personal information; the right to object to or restrict certain processing; and the right to data portability. To exercise any of these rights, please contact us at privacy@bitvoyago.com.

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

6. Security

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.